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Contact Brightwheel Customer Service

How to Reach a Person at Brightwheel

Verified Contact Information

Toll-Free Number:

  • 1-855-758-6642
Call Now
Send Message

Customer Service:

  • 1-888-908-8741

Customer Service:

contact@mybrightwheel.com
help@mybrightwheel.com
subscription@mybrightwheel.com
support@mybrightwheel.com

General Info:

info@mybrightwheel.com

Brightwheel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Brightwheel Phone Number
1 (855) 758-6642
Average Hold Time
00:01:14
Average Calls duration
1 minute
Most Popular Brightwheel Email Address
contact@mybrightwheel.com
Brightwheel Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Brightwheel?

For quick communication and prompt resolutions, the Brightwheel customer service team provides the following phone number: 855-758-6642. Dial it if you need assistance with your account, attendance tracking, online bill payments, and other matters. Alternatively, you can call 888-908-8741. All communication takes place in English, ensuring smooth and straightforward interactions. For faster service, have your account and other important information at hand during the discussion of your matter with the Brightwheel customer service specialist.

You can reach out to the Brightwheel customer service team via the following email address: support@mybrightwheel.com. It is designed for administrators and staff. If you are a student, send your letters with general questions about the company’s services, your subscription, and details about the app usage to help@mybrightwheel.com. If your matter is unrelated to support and sales inquiries, contact Brightwheel at contact@mybrightwheel.com. This way of communication is perfect for detailed questions by attaching screenshots. Don’t hurry to send a letter until you make sure that the letter contains a detailed description of your issue.

The Brightwheel headquarters is located in the United States at 3459 Ringsby Ct Unit 200 Denver, Colorado 80216, United States. This location serves as the central hub where specialists from different departments perform key operations such as product development, customer support management, and strategic corporate decisions. To get in touch with Brightwheel by mailing, send your letters, documents, or other correspondence to the following postal address: 548 Market St. PMB 95237, San Francisco, CA 94104, United States.

To get in touch with the Insomnia specialist via the official company website, navigate to the “Resources” block at the bottom menu, and click on “Get Support”. On the page that will open, you’ll find different contact options. You can follow one of the emails or click on an online chat button in the lower-right corner if you prefer real-life communication in writing.

PissedConsumer Club

Contact Information

Brightwheel Website:

Brightwheel Help Center:

Corporate Office Address:

Brightwheel
3459 Ringsby Ct Unit 200
Denver, Colorado 80216
United States

Other Info (opening hours):

Mailing Address:

548 Market St. PMB 95237

San Francisco, CA 94104

More contact details

Why Customers Call Brightwheel?

Top Reasons of Customers Calls

  • Payments and Charges 24%
  • Customer Inquiries & Issues 19%
  • Account 18%
  • Request for Information 15%
  • Activation/ Cancellation 9%
  • Product/ Service 5%
  • Staff 3%
  • Website/ Application 3%
  • Refund 2%
  • Employment 1%
  • Return/ Replace <1%
  • Shipping and Delivery <1%
  • Cards <1%

Payments and Charges

24%
  • "Stop payment asap"
  • "Billing issues"
  • "Billing question"

Customer Inquiries & Issues

19%
  • "Signed in as a teacher when I need to be a part"
  • "After school program"
  • "I have a ques"

Account

18%
  • "Deactivating Brightwheel accounts"
  • "Tryna sign in"
  • "Reset my username"

Request for Information

15%
  • "Help with payroll"
  • "Need help with time cards"
  • "Questions on closing out account"

Activation/ Cancellation

9%
  • "Need to cancel my subscription"
  • "I want to deactivate so I can get connected with staff account"
  • "Deactivate account"

Product/ Service

5%
  • "Having problem with my brightwheel account"
  • "How do teachers access the roster I put on?"
  • "System is taking money from parents and it's not supposed to"

Staff

3%
  • "Won't let staff clock in or out"
  • "Staff account"
  • "Customer service"

Website/ Application

3%
  • "Switching site locations"
  • "My brightwheel app is not working"
  • "App"

Refund

2%
  • "Refund"
  • "Brightwheel curriculum refund"

Employment

1%
  • "Payroll"
  • "Payroll question"
  • "1099K"

Return/ Replace

<1%
  • "To make a change on my application"
  • "Change of ownership"

Shipping and Delivery

<1%
  • "Did not receive my income"

Cards

<1%
  • "Timecards"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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